Terms of service

1. Use of the Platform

Welcome to www.velmode.com (“Site”). This website is operated by Snehrasia Fashion Private Limited, under the brand name Velmode, having its registered office at SF-1, Anaya Business Centre, Near D Mart, Pandesara, Surat, Gujarat – 394221, India (“Company”).

These Terms & Conditions (“Terms of Use”) govern your use of the Site, including access via mobile devices or applications. By accessing, browsing, or using the Site, you agree to comply with and be bound by these Terms, as well as our Privacy Policy, Shipping Policy, and Return Policy (collectively referred to as “Policies”).

If you do not agree with these Terms or any Policy, please do not use the Site.

We reserve the right to modify these Terms at any time without notice. Continued use of the Site constitutes your acceptance of the updated Terms.

2. Privacy Practices

Your use of the Site is subject to our Privacy Policy, which explains how we collect, use, and safeguard your personal data. By using the Site, you consent to the collection and use of your data in accordance with our Privacy Policy.

3. Your Account

This Site is intended for users aged 18 and above. If a minor accesses the Site, it must be under guardian supervision.

You are responsible for maintaining the confidentiality of your account credentials. Any activity that occurs under your account is your responsibility.

If you suspect unauthorized access or misuse of your account, please contact us immediately. We reserve the right to suspend or terminate accounts at our sole discretion, particularly in cases of policy violation or suspicious activity.

4. Product Information

We strive to provide accurate descriptions of our products. However, we do not guarantee that product descriptions, images, pricing, or other content are error-free, current, or complete. Images may vary slightly from the actual product due to photographic and screen differences.

We reserve the right to update product information or correct errors without prior notice, including after an order is placed.

5. Product Use

All products sold via the Site are for personal use only. Resale or commercial use of our products is prohibited unless authorized by the Company.

6. Pricing Information

Prices and availability are subject to change without notice. If a product is listed incorrectly due to an error, we reserve the right to refuse or cancel any order for that product, even if the order has been confirmed and payment processed. In such cases, the amount will be refunded to your original payment method.

7. Cancellations, Refunds, and Returns

Please refer to our Return Policy page for details on order cancellations, returns, and refunds.

8. Mode of Payment

We accept the following payment methods:

Credit Cards
Debit Cards
Net Banking
Wallets
Gift Cards
Reward Points

For faster order processing, online payment methods are recommended.

9. Intellectual Property

All content on this Site—including text, images, logos, designs, software, and other material—is the property of the Company and protected by Indian and international copyright laws.

You are granted a limited, non-transferable license for personal, non-commercial use only. No content may be copied, reproduced, republished, or distributed without our prior written permission.

10. Limited License

We grant you a limited, revocable license to use the Site for personal purposes. We may terminate this license at any time without notice, for any reason.

11. Disclaimer of Warranty & Limitation of Liability

This Site is provided on an “as is” and “as available” basis. The Company does not make warranties of any kind—express or implied—regarding the operation or availability of the Site or content therein.

To the maximum extent permitted by law, we shall not be liable for any damages arising from your use of or inability to use the Site, including but not limited to direct, indirect, incidental, punitive, or consequential damages.

12. Termination

You may terminate your use of the Site at any time. The Company may also terminate your access without notice for any violation of these Terms. Termination will not affect any rights or obligations arising prior to termination.

13. Indemnity

You agree to indemnify and hold harmless the Company, its affiliates, and its employees from any claims, damages, losses, or liabilities arising from your use of the Site, your violation of these Terms, or your violation of any applicable law or third-party rights.

14. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of courts in Surat, Gujarat.

In case of disputes, both parties agree to resolve the matter through arbitration under the Arbitration and Conciliation Act, 1996, with arbitration to be held in Surat, unless otherwise mutually agreed.

15. Site Security

You are prohibited from compromising the security of the Site, including unauthorized access, introducing viruses, or interfering with Site functionality. Any violations may lead to legal action.

16. Entire Agreement

These Terms, along with our Policies, constitute the entire agreement between you and the Company with respect to the use of the Site. If any part is deemed unenforceable, the remaining parts will remain in effect.

17. General

Headings are for reference only.
No agency or partnership is created by these Terms.
Our failure to enforce any part of these Terms does not waive our right to enforce it later.